Enrolment Agreement

  • By accepting these terms the participant agrees to pay the Course fees (including GST) for the Course using the payment method selected on the enrolment form.
  • The participant accepts that he/she is required to pay the full amount of the Course fees even if he/she does not complete the Course.
  • If the participant is under 18, the parent/guardian is responsible for the payment of the Course Fees.
  • The duration of the Course is stated in the Digital Bootcamp Course Description and/or advised at time of enrolment.
  • Course commencement is the date upon which we receive your course fees in full, or your deposit (for direct debit payment arrangements).
  • Participants are unable to graduate from their course until course fees have been paid in full.

Course Enrolment

  • Course enrolment is complete when the participant has been issued a username and password for online course access/or sent course materials via another method;
  • Course duration is effective from the date elearning access/access to materials is granted; and
  • Course commencement is effective from the date elearning access/access to materials is granted.
  • Special offer coupon codes cannot be added to an enrolment retrospectively and must be added at the time of enrolment.

Course Materials, Access and Assessment

  • Course Materials are supplied in an online environment, unless otherwise stated in the course description, and are available for viewing online and may not be downloaded;
  • The content of the online Course Materials, including copyright and all other such intellectual property rights contained therein, remain the property of Digital Bootcamp. You may not reproduce any part of the online Course Materials without the prior written consent of Digital Bootcamp;
  • Course materials and course content are subject to change;
  • Course materials are provided online via our Learning Management System (LMS) 24/7 or via alternative means. The eLearning site may occasionally be unavailable during scheduled maintenance. In the event that our elearning system becomes unavailable, course materials will be provided by another mode of delivery;
  • Unit/subject codes located within our elearning system are for internal purposes only and do not appear on graduate certificates and/or unit/subject transcripts.
  • Optional printed materials are available for most courses/units within Australia only. Charges apply;
  • Independent research beyond the course materials may be required to complete the assessment;
  • All assessment must be submitted online via the elearning system;
  • Elearning access may be suspended after six (6) months of inactivity; and
  • Unlimited enrolment/access is provided until the date of graduation, as long as course fees have been paid in full.

Privacy

  • A Student’s ‘personal information’ (as that term is defined in the Privacy Act 1988 (Cth)) will only be used by Digital Bootcamp to provide you with the services contemplated by this Contract. Digital Bootcamp’s Privacy Statement is to be found on its website: https://bootcamp.digital/privacy

Limitation of Liability

  • To the extent permitted by law, Digital Bootcamp hereby excludes any liability to the Student in contract, tort, statute or in any other way for any injury, damage or loss of any kind whatsoever (including, without limitation, any liability for direct, indirect, special or consequential loss or damage), sustained by the Student or any other person, or for any costs, charges or expenses incurred by the Student, arising from or in connection with this Contract and any act or omission of Digital Bootcamp.
  • To the extent permitted by law, the Student indemnifies and keeps indemnified Digital Bootcamp for any loss and damage suffered by Digital Bootcamp by or as a consequence of this Contract.

Variation

Except as otherwise stated in this Contract, this Contract may only be varied by Digital Bootcamp giving at least 14 days notice to the Student of the changes including, if applicable, the new amount, new frequency and next debit date.

Course Withdrawal and Refunds

Refunds and Course Withdrawal

Digital Bootcamp does not provide refunds if you change your mind or choose the wrong service/product. If you wish to withdraw from your course, you are able to transfer into another course free of charge within 7 days of enrolment commencement or receive a credit voucher less a $100.00 Administration Fee. See

Course Transfer Policy.

Should Digital Bootcamp cancel a course for any reason, students enrolled at the time Digital Bootcamp announces the cancellation will be entitled to a full refund, and this will incur no administrative charges or penalties.

Digital Bootcamp Credit Voucher/Coupon Code Policy

All credit vouchers/discount coupons have the following conditions of use:

  • Not redeemable for cash;
  • Valid for one (1) use only;
  • Coupon codes cannot be added retroactively; coupon codes must be used at the checkout;
  • Coupons/vouchers cannot be used in conjunction with other coupons/credit vouchers;
  • Coupons/vouchers cannot be used to order printed materials; and
  • Coupon code can only be used in the time frame specified in the special offer.

Course Transfer Policy

If you wish to transfer into another program, you may do so within 7 days of your commencement date free of charge. The following conditions apply:

  • Transfer must take place within the first 7 days since course commencement;
  • Participants can transfer into a course of the same level and fee value. If the program you are transferring into is of a lesser value, a credit voucher will be issued. If the program you are transferring into is of a higher value, the difference in value will be payable.
  • Transfers that occur after 7 days and within 21 days will incur a $200.00 Administration Fee. A credit voucher will be issued to the value of total course fees paid less the Administration Fee.
  • Participants will not be eligible for a course transfer after 21 days;
  • Only one (1) transfer is available;
  • No further discounts will apply to the course transferred into; and
  • No work/assessment has been saved or submitted.

Confidentiality and Privacy Policy

We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
We will only disclose information that we have about you:

  • to the extent specifically required by law; or
  • for the purposes of this agreement (including disclosing information in connection with any query or claim)
  • information provided by you is considered confidential and will not be divulged to any third party, nor will it be sold.

Upon enrolment into the course, we may use the content from your emails in our marketing materials and on our website testimonials page, as well as send you a monthly newsletter. Your identity will never be revealed, however we will use your initials and your City. Please be assured that we respect your privacy and only comments related to course outcomes and student experiences will be mentioned.

Digital Bootcamp Code of Practice

Digital Bootcamp has responsibilities to you as a student to provide you with a quality of service that will assist you as much as possible in attaining your professional development certificate. We undertake to abide by all our policies and procedures.

Digital Bootcamp agrees to:

  • Provide a tax invoice;
  • Provide login details to access the online Course Materials (or alternative access) and mark assessments and provide feedback where applicable on submitted assessment tasks
  • Provide unlimited tutor support via email throughout the enrolment;
  • Issue a Certificate upon satisfactory completion of the course (if applicable). We will provide clients with the results of their assessment within 7-14 days of assessment submission/completion. Certificates (hard copy) will be issued within 7 days after marketing a students’ final assessment. International students will receive an electronic copy of their certificate only.

Student Obligations

Students with Digital Bootcamp are required to:

  • Ensure that all the information provided to Digital Bootcamp is accurate;
  • Notify Digital Bootcamp of any contact changes (email, telephone, address etc.);
  • Advise Digital Bootcamp of any difficulties or problems they may experience with Digital Bootcamp staff, procedures or training;
  • Achieve satisfactory progress with their studies through participation and completion of assessments. Students are able to submit an assignment for marking three (3) times. If a student fails to attain a Competency Achieved/Pass grade upon the third attempt, re-enrolment into the unit will be required – charges will apply; and
  • NOT submit or claim as their own, work derived from other source or work completed by another person. Students found copying and pasting content directly from the Internet will be in breach of these terms and conditions and enrolment in the unit will be cancelled. Re-enrolment into the unit will be required – charges will apply.
  • In your interaction with administrative staff, learning consultants and tutor support (including, but not limited to telephone calls, emails and instant chats) you agree to conduct yourself civilly and respectfully at all times. As a customer or student of Australian Online Courses, you agree that you shall not, under any circumstances, use abusive language or harass staff. Australian Online Courses reserves the right to determine, at its sole discretion, what constitutes abusive language and harassment, and where that has occurred; and may, partially or completely, deny service to any infringing party.